Last Updated: October 2026
At Better Call Paul Junk Removal (accessible from https://haulbypaul.ca), one of our main priorities is the privacy of our visitors and clients. This Privacy Policy document outlines the types of information that is collected and recorded by Haul by Paul and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at info@haulbypaul.ca
1. Who We Are
Our website address is: https://haulbypaul.ca
We provide local junk removal, hauling, and disposal services in Calgary, Alberta, and surrounding areas.
2. Information We Collect and Why
When you use our website or request a free quote via our online forms, we collect information necessary to provide you with our services:
- Contact Information: Name, phone number, email address, and physical address/location for junk pickup.
- Uploaded Photos: Images of your junk or items you upload via our estimate forms to help us accurately assess volume, equipment needed, and pricing.
- Technical & Usage Data: IP addresses, browser types, and device information gathered automatically for security and analytical purposes.
3. How We Use Your Information
We use the information we collect in the following ways:
- To process your service requests and provide accurate price estimates.
- To contact you regarding your appointment, quote, or service updates.
- To schedule and execute junk removal at your provided address.
- To improve our website functionality, customer service, and user experience.
- To prevent fraud and ensure website security.
4. Uploaded Media (Photos)
If you upload images to our website for a quote, please be aware that images may contain embedded location data (EXIF GPS). While we only use these images to estimate job scope, we advise avoiding uploading images with sensitive personal location metadata embedded if you have privacy concerns.
5. Cookies and Web Analytics
Our website uses cookies to enhance your experience:
- Functional Cookies: Essential for the website to operate correctly and save your form progress.
- Analytics Cookies: We may use third-party analytics (such as Google Analytics) to understand how visitors interact with our site. This data is aggregated and anonymized.
You can choose to disable cookies through your individual browser options.
6. Who We Share Your Data With
We respect your privacy. We do not sell, trade, or rent your personal information to third parties.
We may share limited data with trusted third-party service providers solely to operate our business, such as:
- Form processing and email notification tools (e.g., Forminator).
- Automated anti-spam detection services.
- Web hosting providers and IT security services.
All third-party services are obligated to keep your information confidential.
7. How Long We Retain Your Data
- Quote Requests & Form Submissions: Retained for as long as necessary to fulfill the service, manage accounting/records, or address follow-up inquiries (typically up to 1–2 years for business records).
- Uploaded Images: Deleted or archived once the job estimate or removal service is completed.
8. What Rights You Have Over Your Data
In accordance with Canadian privacy laws (PIPEDA / Alberta PIPA), you have the right to:
- Request a copy of the personal information we hold about you.
- Request that we correct or update any incomplete or inaccurate data.
- Request the deletion of your personal data, provided we are not required to keep it for administrative, legal, or tax purposes.
To exercise any of these rights, please contact us directly.
9. Contact Us
If you have questions about this Privacy Policy or wish to request data removal, please contact us:
- Website:https://haulbypaul.ca/
- Email: info@haulbypaul.ca
- Phone: (873) 329-5889
- Location: Calgary, AB, Canada